Shipping policy
2. Shipping policy
Shipping Policy
Processing time
Orders are processed within [1 to 3 business days] after payment. Orders are not shipped or delivered on weekends or holidays. During busy periods, processing may take slightly longer.
Shipping rates and delivery times
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | [X to X business days] | [$X.XX / Free over $XX] |
| Express | [X to X business days] | [$X.XX] |
Delivery times are estimates and begin after your order has been processed. They are not guaranteed. This is strictly different every location see this at checkout before buying.
Where we ship
We currently ship to [United States / list countries].
Order tracking
When your order ships, you will receive an email with a tracking number. Tracking may take [24 to 48 hours] to show updates. If you have not received tracking within [5 business days] of ordering, contact us.
Customs, duties, and taxes
[Choose one.] All duties and taxes are included in your price. OR International orders may be subject to import duties and taxes set by your country. These are the customer's responsibility.
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you made a mistake, contact us right away at mellonsims2x@gmail.com.
Lost, delayed, or damaged packages
If your package is delayed beyond the estimated delivery window, lost, or arrives damaged, email us and we will work with the carrier to resolve it, including a replacement or refund when appropriate.
Order changes and cancellations
We can change or cancel an order only before it ships. Contact us as soon as possible.